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EXPERTS IN SELF-DIRECTION
EXPERTS IN SELF-DIRECTION
People are happiest when they have control over their care.
Self-direction is at the heart of all the services we provide.
From Medicaid waiver programs to state-specific services, we are a solutions-oriented partner for states and health plans to provide the most efficient self-directed program options for home and community-based services.
Our members and caregivers have taught us that every service and support we offer directly impacts a life.
Our job is to empower clients to have choice and control over their services and supports.
State Health Plans and Managed Care Organizations
We believe your members deserve to live the healthiest and happiest lives they can.
For over three decades and across the country, Consumer Direct Care Network has provided Managed Long Term Services and Supports (MLTSS). Our focus is finding solutions for our Managed Care Organization and state partners to better help people get the care they need.
Whether you are looking for Agency with Choice (AWC), Fiscal Employer Agent (F/EA), or Support Broker Services (SBS), Consumer Direct Care Network is here to build the right program for you and your members.
We are here to support your members no matter where they are in the self-direction journey.
Agency with Choice (AWC)/Co-Employment Services
- Your member is the Managing Employer, meaning they recruit, hire, train, and schedule their own caregivers.
- We are the Employer of Record and manage all administrative and payroll-related tasks.
Fiscal Employer Agent (F/EA)
Fiscal/Employer Agent (F/EA) provides your member the most control over their in-home care.
- Your member is both the Managing Employer and the Employer of Record for their caregivers. Meaning they recruit, hire, train, and schedule their own caregivers, in addition to being the Employer of Record.
- We act as the Fiscal/Employer Agent and take care of the payroll and administrative functions for them.
As the Fiscal/Employer Agent, we make sure workers are paid on time and employment taxes are withheld correctly. Additionally, to fully protect your member from financial risk, we take on full liability for each member-employer’s tax responsibilities related to a self-direction program.
Support Broker Services (SBS)
Support Broker Services assist your members with questions and help them achieve success with their self-directed goals. Our job is to take away the stress and worry. We can answer questions and help your member understand paperwork and program requirements. Our Support Brokers walk side-by-side with your member to ensure they are successful in achieving their goals.
Innovative Solutions
With a commitment to collaborative partnerships, person-centered thinking, and the advancement of self-direction, we work with you to develop solutions that meet your unique needs.
Experts in Self-Direction
From our headquarters in Missoula, Montana, to every program across the country, our staff live in the communities where they work and understand the unique needs of members and their caregivers.
Our tools, technology, and services are designed with people in mind. We serve members and caregivers through Medicaid programs across the United States. We work with managed care organizations, state agencies, and other payors.
Click on a state to learn more about our current programs.
What Sets Us Apart
Experienced leadership
We are led by an executive team that brings a combined 100+ years working collaboratively with state agencies and managed care organizations to provide exceptional support to members and their caregivers.
Skilled local staff
Our community-based offices are staffed with local program personnel who understand the area’s culture and blend their knowledge with determination to provide exceptional support statewide.
Proven expertise and collaboration
We have 30+ years of experience providing home- and community-based services and support all self-directed service models. We have proven expertise implementing programs, collaborating through innovative partnerships, meeting unique program requirements, and ensuring compliance.
Certified Employee Owned
As a Certified Employee Owned company, our ownership structure recognizes caregivers as essential partners and protects the mission and integrity of care by ensuring that company decisions remain focused on people over profit.
